Can you believe that summer is 8 weeks away??? How crazy is that? Have you started to focus on your weaknesses so that you can perfect them by the time summer hits???
The RA newsletter will be out later today!
Monday, January 30, 2012
Handling Rude or Impatient Callers
Handling Rude or Impatient Callers
1. Stay calm. Try to remain diplomatic and polite. Getting angry will only make them angrier.
2. Always show willingness to resolve the problem or conflict.
3. Try to think like the caller. Remember, their problems and concerns are important
Wednesday, January 18, 2012
Thanks to our DRMs for a wonderful 2011!
This weekend is the Southwest Region's Year End Banquet celebration of our managers and reps' 2011 success! So I wanted to take time to say thanks to all of our Division Recruiting Managers for their service and support in making 2011 our best year ever.
Much Love,
Hilary
Monday, January 16, 2012
Monday, January 9, 2012
Top Performers, Jan Week 2
Top Performers, January Week 2, Dec 30, 2011- Jan. 5, 2012
Top Show # (Non PRs & PRs Combined)
Emily Routt, Mid-Cities.................................... 46
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2.0 or better Efficiency
Shakurah Marshall, Houston........................ 1.5/12
Monica Faherty, West El Paso.................... 1.62/21
Stacy Silva, South San Antonio................... 1.65/28
Jenni Wimer, Williamson County................ 1.89/17
Amber Long, North Shore - LA................... 1.89/17
Sultana Azizi, Scottsdale............................. 1.94/35
Brad Estrada, West El Paso............................. 2/10
Top Scheduled % Non PRs
Shakurah Marshall, Houston......................... 138%
Top Show % Non PRs
Angelica Hernandez, Ft. Collins...................... 100%
Shanequa Spencer, Colorado Springs............ 100%
Most walked through the door, non PRs
Shannon Short, Colorado Springs..................... 31
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Top PR Show%
Angelica Hernandez, Ft. Collins...................... 100%
Most walked through the door, PRs
Emily Routt, Mid-Cities.................................... 38
Wednesday, January 4, 2012
Top Performers, January Week 1
Dec 13- Dec 29, 2011
Top Show # (Non PRs & PRs Combined)
Chloe Rivera, West Tucson.............................. 26
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2.0 or better Efficiency
Keeley Winfield, East Memphis.................. 1.11/10
Christina Paul, South Denver...................... 1.36/19
Sultana Azizi, Scottsdale.............................. 1.6/32
Jordan Hoskins, Tulsa................................. 1.71/24
Jenni Wimer, Williamson County.................... 2/10
Tanya Simons, Albuquerque........................... 2/20
Top Scheduled % Non PRs
Keeley Winfield, East Memphis..................... 118%
Top Show % Non PRs
Jordan Hoskins, Tulsa...................................... 93%
Most walked through the door, non PRs
Lani Jensen, Lakewood................................... 23
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Top PR Show%
Alexis Horton, Oklahoma City.......................... 90%
Most walked through the door, PRs
Monica Faherty, West El Paso.......................... 20
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